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PRIVACY POLICY

1. Introduction

Araliya ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit araliya.com.au, make a reservation, place an order, purchase a gift card, or contact us.
This policy is prepared in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect
We may collect the following types of personal information:
Personal identification information

  • Name

  • Email address

  • Phone number

Reservation and order information

  • Reservation date and time

  • Number of guests

  • Special requests or dietary requirements

  • Order details and purchase history

Payment information

  • Payment details processed through secure payment providers

  • We do not store your full credit card details.

Technical information

  • IP address

  • Browser type

  • Device information

  • Website usage data through cookies and analytics tools

 

3. How We Collect Information
We collect information when you:

  • Make a reservation

  • Place an online order

  • Purchase a gift card

  • Submit a contact form

  • Subscribe to updates or promotions

  • Browse our website

Information may also be collected automatically through cookies and analytics technologies.

 

4. How We Use Your Information
We use your personal information to:

  • Manage reservations and bookings

  • Process orders and payments

  • Provide customer support

  • Improve our website and services

  • Send reservation confirmations and service updates

  • Send promotional offers if you have opted in

We only use your information for purposes related to our services.

 

5. Sharing Your Information
We do not sell or rent your personal information.
However, we may share information with trusted third parties including:

  • Payment processors

  • Website hosting providers

  • Reservation or booking platforms

  • Delivery partners (if applicable)

  • IT and analytics providers

These service providers are required to protect your information and only use it for the services they provide to us.

 

6. Cookies and Website Analytics
Our website uses cookies to improve user experience and analyse website traffic.
Cookies may help us:

  • Understand how visitors use our website

  • Remember your preferences

  • Improve website performance

You may disable cookies through your browser settings, although some website features may not function properly.

 

7. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Our website uses secure technologies and trusted service providers to help safeguard your information.

 

8. Access and Correction
You may request access to personal information we hold about you and request corrections if necessary.
To make a request, please contact us using the details below.

 

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

 

10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

 

11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Araliya
Website: https://araliya.com.au

By using our website, you agree to the terms of this Privacy Policy.

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